How to Cancel Domino’s Order in the Domino App


Hello Friends, are you also looking for an answer to how to cancel Domino’s order? Sometimes, it happens that you may change your mind after placing an order. In case you ordered the wrong pizza or your plans simply changed then you can quickly and easily cancel the order.

In this post, you will learn how to cancel your Domino’s order in a few simple steps. Let’s explore the steps.

How To Cancel Domino's order

Before You Cancel: What You Need

Before you start cancelling an order, there are a few things you need to keep in your mins:

  1. Order Number: This is a must-have detail. You will find the order number on the confirmation message or email you got from Domino’s after you placed your order. It helps the staff find your order quickly.
  2. Phone Number: You need the phone number you used to place the order. Domino’s uses this to confirm it’s you.
  3. Reason for Cancellation: While this is not always needed, it is better to provide a clear reason for why you cancelled the order, especially if you are talking to a staff member.

With these details ready, you can now proceed to cancel the order. In the next section, we will tell you the steps to do just that.

Methods to Cancel Domino’s Order

Cancel Domino's Order steps

1. Via Website:

  1. Open the Domino’s website ( in your browser.
  2. Log in with your mobile number and OTP.
  3. Click your profile and select ‘My Orders’.
  4. Find the order you want to cancel, and click ‘Chat with us’.
  5. Type ‘Cancel my order’ in the chatbox and follow the prompts.

2. Via Domino’s App:

  1. Open the Domino’s app on your phone.
  2. Log in and tap your profile icon.
  3. Go to ‘Order History’.
  4. Choose the order to cancel.
  5. Tap ‘Help’ and type ‘Cancel My Order’.
  6. Or else you can also choose the ‘Contact Store
  7. And then contact the Domino’s store to cancel the order instantly.
  8. You can give any random reason to the Domino’s store to cancel.

3. Cancel Order by Phone

  • Call Domino’s customer care at ‘1800 208 1234’ or +917754000388
  • Ask the agent to cancel your order.
  • Give your registered mobile number and order number.
  • Explain why you want to cancel, like “ordered wrong items.”
  • The agent will process the cancellation.

4. Contacting the Local Domino’s Store Directly:

  • If you know the specific Domino’s store preparing your order, call them directly.
  • Tell them your order details and ask them to cancel it.
  • This can be quicker, especially if preparation has not started.

5. Using Domino’s Social Media or Email:

  • Reaching out on Twitter/Facebook can also work.
  • You can email their customer support with order details and cancellation requests.
  • This may not be as fast as calling, but try it if other methods don’t work.

Some related posts related to Food and Food Delivery:

Important Points to Remember

  • Time Limit for Cancellation: You will get 30 minutes to cancel before preparation or delivery starts. After this, cancellation is not possible.
  • Refund Policy: If you cancel within the time frame, Domino’s will refund your amount within 24 hours to your original payment method.
  • Modification Option: You can also modify instead of cancel by contacting Domino’s customer care.

Getting a Refund from Domino’s

If you paid online, the refund will be processed to your original payment method within 5-7 working days.

Time Limit for Cancelling a Domino’s Order

You need to act fast to cancel a Domino’s order. You usually have 30 minutes from the time you place the order. After this, cancellation may not be possible. This is because Domino’s starts preparing the order quickly for fast delivery. Once preparation begins or after 30 minutes, you may not be able to cancel


We hope this post will help to take instant action whenever you want to cancel the wrong order. Remember, act fast to successfully cancel and get a refund. Please share any tips or issues faced while cancelling a Domino’s order in the comments to help others.

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